Customer Service Director

2 hours ago


Metairie, Louisiana, United States Solar Refrigeration and Appliance Service, Inc. Full time
Job Overview

Solar Refrigeration & Appliance Repair is seeking a seasoned Customer Service Manager to lead our customer service team and drive exceptional support for our valued clients.

Key Responsibilities
  • Oversee customer service operations, address customer escalations, and manage a team of customer service representatives.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction.
  • Monitor customer service interactions to ensure quality, accuracy, and adherence to company standards.
  • Handle escalated customer inquiries and complaints in a professional and timely manner.
  • Analyze customer feedback and metrics to identify areas for improvement and implement necessary changes.
  • Collaborate with other departments to enhance the customer service experience and resolve issues effectively.
  • Prepare and present regular reports on customer service operations and performance to senior management.
Qualifications
  • Proven experience as a Customer Service Manager or similar role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle customer complaints and resolve conflicts effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work under pressure and manage multiple tasks simultaneously.
Benefits
  • Competitive salary and performance-based bonuses
  • Health and dental insurance
  • Paid time off and holidays
  • 401(k) plan with company match
  • Opportunities for professional development and career advancement


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