Cloud Support Specialist
1 day ago
Cloud Support Technician
We are seeking a skilled Cloud Support Technician to join our team at Zachary Piper Solutions in Redmond, WA. As a Cloud Support Technician, you will be responsible for ensuring 24x7x365 service delivery across various responsibilities.
Work Schedule:
Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.
Key Responsibilities:
- Monitor deployment flow and promptly escalate issues to deploying teams.
- Collaborate with feature teams to resolve volume drivers.
- Execute documented deployment scripts and procedures.
- Coordinate restoration actions with internal and external teams.
- Support outage recovery efforts within defined SLAs.
- Log all actions in designated systems for audits and root cause analysis.
- Drive recovery efforts with feature teams.
- Troubleshoot and resolve customer or service outages.
- Update operational procedures and training documentation as necessary.
- Manage secure work area operations, including hardware deployments and physical escort duties.
- Assist with equipment troubleshooting and user account requests.
Requirements:
- Active TS/SCI with Fullscope Polygraph clearance.
- Bachelor's Degree in IT or equivalent practical experience.
- 1+ year of experience in Information Technology
Benefits:
- Up to $125,000 depending on experience
- Medical, Dental, Vision, 401k, paid time off, and holidays
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