Cloud Support Specialist

1 day ago


Redmond, Washington, United States Zachary Piper Full time

Cloud Support Technician

We are seeking a skilled Cloud Support Technician to join our team at Zachary Piper Solutions in Redmond, WA. As a Cloud Support Technician, you will be responsible for ensuring 24x7x365 service delivery across various responsibilities.

Work Schedule:

Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.

Key Responsibilities:

  • Monitor deployment flow and promptly escalate issues to deploying teams.
  • Collaborate with feature teams to resolve volume drivers.
  • Execute documented deployment scripts and procedures.
  • Coordinate restoration actions with internal and external teams.
  • Support outage recovery efforts within defined SLAs.
  • Log all actions in designated systems for audits and root cause analysis.
  • Drive recovery efforts with feature teams.
  • Troubleshoot and resolve customer or service outages.
  • Update operational procedures and training documentation as necessary.
  • Manage secure work area operations, including hardware deployments and physical escort duties.
  • Assist with equipment troubleshooting and user account requests.

Requirements:

  • Active TS/SCI with Fullscope Polygraph clearance.
  • Bachelor's Degree in IT or equivalent practical experience.
  • 1+ year of experience in Information Technology

Benefits:

  • Up to $125,000 depending on experience
  • Medical, Dental, Vision, 401k, paid time off, and holidays


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