Senior Operations Manager

3 days ago


Boston, Massachusetts, United States The Nowak Group Full time

About The Nowak Group

The Nowak Group is a leading organization in the industrial service industry, dedicated to delivering exceptional results and fostering a culture of excellence. As a Senior Operations Manager, you will play a pivotal role in driving business growth, improving efficiency, and ensuring customer satisfaction.

Salary Information

We offer a highly competitive salary ranging from $110k to $130k, depending on experience, with an additional 25% bonus potential.

Job Description

This is a key leadership position that involves providing strategic direction, technical expertise, and operational guidance to Field Engineers and Technicians. Key responsibilities include:

  • Driving sales, profit, and quality performance for the area operation.
  • Reviewing and approving contracts within established limits of authority.
  • Collaborating with Region Director, Regional Sales Manager, and Marketing Services to promote new business initiatives.
  • Developing and reviewing Area Profit Plans in conjunction with local committees to ensure Service Center work remains on track.
  • Fostering effective communication through regular management committee meetings.
  • Working with staff to create weekly invoicing and monthly Status Reports.
  • Maintaining and auditing field jobs.
  • Exercising general supervision, ensuring safety, and providing technical training for Field Engineers and Technicians.
  • Performing employee performance evaluations and recommending salary adjustments as necessary.
  • Coordinating technical training for field personnel and supporting career development.
  • Reviewing and endorsing field technical procedures and procedure changes.
  • Conducting interviews with job applicants.
  • Developing and reviewing proposals, as well as analyzing reports from field engineers.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A minimum of five years' experience in the industrial service industry, with a strong background in similar roles.
  • Highly developed communication, supervisory, organizational, and management skills.
  • Effective written and verbal communication with clients, peers, subordinates, and management.
  • Proficiency in Microsoft Word, including editing, formatting, and template usage, as well as internet research for standards, products, and manufacturer information.
  • Familiarity with computer-controlled test equipment.
  • Willingness to travel overnight to cover field regions and attend company meetings.

Benefits

As a valued member of our team, you can expect:

  • Competitive salary and bonus structure.
  • Company vehicle.
  • Insurance.
  • 401k plan with company matching.
  • Vacation and holiday pay.

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