Credit Processing Compliance Specialist

2 weeks ago


Flanders, New Jersey, United States Benjamin Moore Full time
Job Title: Credit Processing Compliance Representative

At Benjamin Moore, we are seeking a highly skilled Credit Processing Compliance Representative to join our team. As a key member of our Credit Processing Team, you will play a critical role in providing excellent customer service while developing relationships with customers.

Key Responsibilities:
  • Process Credits/Debits: Accurately process credits/debits requested via phone, email, or other electronic workflow.
  • Ensure Compliance: Ensure compliance with all company policies and procedures, including our credit matrix approval process.
  • Customer Service: Provide information to customers regarding credits & debits, and deliver excellent customer service over the phone and in writing.
  • Problem-Solving: Obtain and evaluate relevant information to manage inquiries and complaints, and provide follow-up as needed to ensure resolution satisfies customers and meets all internal expectations.
  • Collaboration: Communicate with logistics personnel to coordinate return delivery requirements, and provide flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals.
Requirements:
  • Customer Contact Center Experience: 1+ years of customer contact center experience preferred.
  • Strong Communication Skills: Ability to communicate professionally (oral and written), with excellent verbal, written, and telephone communication skills.
  • Organizational Skills: Strong organizational skills, detail-oriented, and self-starter.
  • Technical Skills: Basic knowledge of Windows, and MS Office Suite required.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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