Credit Processing Compliance Specialist

3 weeks ago


Flanders New Jersey, United States Benjamin Moore & Co Full time
Job Summary

We are seeking a highly skilled Credit Processing Compliance Representative to join our team at Benjamin Moore & Co. As a key member of our Credit Processing Team, you will play a critical role in ensuring compliance with our credit matrix approval process and providing excellent customer service.

Key Responsibilities
  • Compliance Management: Ensure compliance with all company policies and procedures, including credit matrix approval processes.
  • Credit/Debit Processing: Accurately process credits/debits requested by customers, ensuring timely and accurate resolution.
  • Customer Communication: Provide clear and concise information to customers regarding credits and debits, ensuring transparency and satisfaction.
  • Issue Resolution: Obtain and evaluate relevant information to manage inquiries and complaints, and resolve or escalate customer issues as necessary.
  • Follow-up and Escalation: Provide follow-up as needed on customer inquiries to ensure resolution satisfies customers and meets all internal expectations.
  • Logistics Coordination: Communicate with logistics personnel to coordinate return delivery requirements.
  • Customer Service: Deliver excellent customer service over the phone and in writing, ensuring a positive experience for our customers.
  • System Navigation: Navigate systems and utilize resources to provide accurate and timely resolution to customer inquiries.
  • Team Support: Provide flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals.
  • Task Management: Prioritize and manage multiple tasks simultaneously, ensuring timely completion and high-quality results.
  • Training and Development: Assist in the preparation of training materials and job aids to support team development and knowledge sharing.
Requirements
  • 1+ years of customer contact center experience preferred.
  • Strong customer service focus and ability to communicate professionally (oral and written).
  • Previous SAP experience preferred.
  • Excellent verbal, written, and telephone communication skills.
  • Demonstrated ability to prioritize and perform multiple tasks.
  • Strong organizational skills, detail-oriented, and self-starter.
  • Basic knowledge of Windows and MS Office Suite required.
  • Ability to work in a team environment.


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