Workday Testing Specialist

15 hours ago


Richmond, Virginia, United States Dexian Full time

Join Dexian's Talent Acquisition Team

About the Role

We are seeking a highly skilled Workday Testing Specialist to join our Talent Acquisition Operations team. As a key member of our team, you will be responsible for partnering with our recruitment organization and HR partners to continuously improve our recruiter and candidate experience.

Key Responsibilities

  • Utilize Workday test environments to perform User Acceptance Testing and troubleshoot Workday Recruiting system issues
  • Create and maintain job aids to assist recruiters with system steps and procedural guidance
  • Participate in agile pod work to enhance the Workday Recruiting experience
  • Monitor email inquiries sent to the careers and/or recruiting accommodations mailboxes using Salesforce
  • Provide accurate, complete, and timely responses to inquiries
  • Perform audits and assist with team projects
  • Engage with recruiters, candidates, hiring managers, or HR partner groups to resolve system issues and coach on appropriate steps/procedures
  • Build and maintain relationships with internal clients
  • Leverage communication channels to influence and achieve intended outcomes
  • Exhibit a high level of personal ownership, confidentiality, and flexibility
  • Help management identify and implement process improvement strategies that enhance the customer experience and/or operational efficiency

Requirements

  • At least 2 years of recruiting or HR operations experience
  • At least 2 years of customer service experience within a corporate environment
  • Proficiency with Google Suite
  • 1+ years of JIRA experience
  • Demonstrated customer service skills, attention to detail, and decision-making skills
  • Excellent written and verbal communication skills

About Dexian

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.



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