Fitness Team Ambassador
3 weeks ago
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role will be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.
Essential Duties and Responsibilities- Customer Service
- Provide exceptional customer service to members, prospective members and guests.
- Handle all front desk related activities including checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Shift Closing
- Close shift for that business day.
- Create a bank deposit for next day.
- Candidate Requirements
- Candidate must have customer service background.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
Benefits
- Complimentary Black Card Membership.
- Onsite fitness classes.
- Team workouts.
- Company Sponsored Fitness events/challenges.
Additional Perks
- Employee Assistance Program.
- Entertainment and recreation discounts through Employee Advantage.
- Team building and Company Events.
- Rewards programs.
- Recognition programs.
- Leadership Development Plan with growth opportunities.
- Company facilitated training (local and corporate).
- Volunteer opportunities.
Financial
- 401(k).
- Paid sick days.
- Bereavement Leave.
- Employee Discounts.
- Earned Wage Access- PayActiv.
We are an equal opportunity employer
Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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