Fitness Ambassador

4 weeks ago


Littleton, Colorado, United States Planet Fitness Full time
Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.

Key Responsibilities
  • Customer Service: Greet members, prospective members and guests, providing exceptional customer service.
  • Front Desk Activities: Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Updates: Facilitate needed updates to member's accounts.
  • Member Support: Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
  • Shift Closure: Close shift for that business day.
  • Bank Deposit: Create a bank deposit for next day.
Requirements
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Proficiency: Basic computer proficiency.
  • Passion for Fitness: A passion for fitness and health.
  • Upbeat Attitude: Upbeat and positive attitude.
  • Punctuality and Reliability: Punctuality and reliability is a must.
  • Exceptional Customer Service Skills: Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong Listening Skills: Strong listener with the ability to empathize and problem solve.
  • Diplomacy: Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education: High School diploma/GED equivalent required.
  • Age: Must be 18 years of age or older.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Work Schedule: Ability to work 3rd shift (overnights).
  • Lifting: Must be able to occasionally lift up to 50 lbs.
  • Cleaning Chemicals: Will occasionally encounter cleaning chemicals during shift.

Compensation: $14.00 per hour

Equal Opportunity Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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