Customer Service Representative
23 hours ago
The Overnight Customer Service Representative will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a high level of energy, a positive attitude, and a passion for fitness and health.
Key Responsibilities- Greet members, prospective members, and guests, providing a superior level of customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day and create a bank deposit for the next day.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Complimentary Black Card Membership.
- Onsite fitness classes.
- Team workouts.
- Company-sponsored fitness events and challenges.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
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