Housekeeping Supervisor

3 weeks ago


Kansas City, Kansas, United States MCR Hotels Full time
Job Summary

The Housekeeping Supervisor at MCR Hotels is responsible for ensuring the cleanliness and maintenance of our hotel properties. This role involves supervising housekeeping staff, inspecting rooms, and maintaining hotel brand standards.

Key Responsibilities
  1. Supervise housekeeping staff to ensure completion of daily objectives and maintain hotel brand standards.
  2. Inspect rooms to ensure quality and cleanliness, and address any issues or concerns.
  3. Monitor and direct housekeeping and laundry personnel to ensure efficient and effective operations.
  4. Conduct daily department meetings with housekeeping staff to discuss tasks, goals, and any issues or concerns.
  5. Monitor work orders and submit to the Engineering department according to procedures.
  6. Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve any discrepancies.
  7. Review Guest Request logs daily to ensure that all requests have been met, and take proactive steps to address problems before they occur.
  8. Monitor all V.I.P.'s, special guests, and requests.
  9. Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
  10. Assist in monthly and quarterly housekeeping inventories on a timely basis.
  11. Follow company and brand procedures in the cleaning and preparation of guest rooms.
  12. Complete all pre-cleaning duties such as stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
  13. Remove all trash and dirty linen from guest rooms.
  14. Ability to do repetitive duties such as bed making and bathroom cleaning.
  15. Replacing bed linens and replenishing guest room supplies.
  16. Conducting deep cleaning activities as needed within the guest room in conjunction with the maintenance department.
  17. Interact with guests and team members in a friendly, service-oriented manner.
  18. Maintain regular attendance as required by scheduling.
  19. Maintain company and brand standards of personal appearance and grooming.
  20. Thoroughly clean and restock the required number of guest rooms as assigned per shift.
  21. Complete any special requests made by guests or other departments on behalf of guests.
Requirements
  1. Must have a positive attitude and willingness to learn.
  2. Experience in a hotel housekeeping or a related field.
  3. Must work well in stressful, high-pressure situations.
  4. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  5. Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
  6. Must have basic arithmetic functions.
  7. Maintain a key control system for the department.
  8. Housekeeping Supervisors are required to clean guest rooms on days they are not covering the Executive Housekeeper duties.
  9. Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  10. Must be able to convey information and ideas clearly.
  11. Must have a desire to serve all guests.
  12. Must be 18 years of age or older to perform this job.


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