Sales and Client Support Associate

2 weeks ago


Short Hills, New Jersey, United States Massage Envy Franchising, LLC Full time


Are you enthusiastic about assisting others? At Massage Envy Franchising, LLC, we encourage and empower you to excel while collaborating to ensure clients achieve their wellness goals.

As a cohesive team, we are dedicated to providing an exceptional experience and expanding our member community to support more individuals on their journey to well-being.


Benefits:
- Competitive base salary along with bonuses and commissions
- Comprehensive healthcare options including medical, dental, and vision plans
- 401(k) retirement plan
- Paid time off for full-time team members
- Employee referral incentive program
- Employee Assistance Program
- Flexible scheduling to enhance work/life balance
- Extensive training on products and services
- Complimentary massage, skincare, or stretch service each month
- Discounts on all products

Ideal Candidates:
- Possess a high school diploma (or equivalent) and have prior experience in retail or sales (preferred)
- Exhibit critical thinking abilities with strong math and computer skills and the capacity to manage multiple tasks
- Demonstrate excellent interpersonal skills and the ability to foster positive relationships with clients
- Advocate for holistic wellness with a foundational understanding of massage and skincare services

Daily Responsibilities:
- Deliver exceptional customer service and ensure every client feels valued and appreciated
- Advocate for the benefits of Total Body Care by informing clients about new and enhanced services, promoting the Massage Envy Wellness Program, scheduling future appointments, and encouraging retail purchases based on recommendations from service providers
- Facilitate clinic operations by welcoming clients, arranging services, handling phone inquiries, responding to emails, and addressing client questions
- Assist in growing and retaining a client base through in-person interactions and outreach via phone/email

Culture & Support:
- Leadership that is committed to YOUR success through training and development
- Recognition programs (such as Sales Associate of the Year)
- A supportive community that values individuality and knowledge sharing
If you are eager to join a thriving community of experienced professionals who share your passion, we look forward to connecting with you.

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