PetSmart Customer Engagement Manager

3 days ago


Palm Desert, California, United States PetSmart Full time
About Our Store

PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth, improving customer satisfaction, and fostering a positive store environment.

About Your Role

As a Customer Engagement Manager, you will be responsible for leading a team of retail and pet care associates to deliver exceptional customer experiences. Your key responsibilities will include:

  • Pet Parent Engagement: Develop and implement strategies to engage with customers and create a personalized shopping experience.
  • Associate Leadership: Lead and develop a team of associates to ensure a safe, clean, and fun environment for customers and pets.
  • Overall Retail Initiatives: Collaborate with store leaders to drive sales growth, improve customer satisfaction, and implement retail initiatives.
About Your Career

PetSmart offers a range of career opportunities for our leaders, including:

  • Leadership development programs to help you grow your skills and advance your career.
  • Opportunities to work in different business units, such as the salon or Pets Hotel.
  • Challenging projects and initiatives to help you develop your skills and expertise.
The PetSmart Difference

At PetSmart, we are passionate about delivering exceptional customer experiences and creating a positive work environment. As a Customer Engagement Manager, you will have the opportunity to make a real difference in the lives of our customers and their pets.

We are an equal opportunity employer and welcome applications from qualified candidates. The salary range for this position is $16.86 to $33.68 per hour, depending on location and experience. Benefits include health insurance, 401(k) matching, and paid time off.



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