PetSmart Customer Engagement Manager
3 days ago
PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth, improving customer satisfaction, and fostering a positive store environment.
About Your RoleAs a Customer Engagement Manager, you will be responsible for leading a team of retail and pet care associates to deliver exceptional customer experiences. Your key responsibilities will include:
- Pet Parent Engagement: Develop and implement strategies to engage with customers and create a personalized shopping experience.
- Associate Leadership: Lead and develop a team of associates to ensure a safe, clean, and fun environment for customers and pets.
- Overall Retail Initiatives: Collaborate with store leaders to drive sales growth, improve customer satisfaction, and implement retail initiatives.
PetSmart offers a range of career opportunities for our leaders, including:
- Leadership development programs to help you grow your skills and advance your career.
- Opportunities to work in different business units, such as the salon or Pets Hotel.
- Challenging projects and initiatives to help you develop your skills and expertise.
At PetSmart, we are passionate about delivering exceptional customer experiences and creating a positive work environment. As a Customer Engagement Manager, you will have the opportunity to make a real difference in the lives of our customers and their pets.
We are an equal opportunity employer and welcome applications from qualified candidates. The salary range for this position is $16.86 to $33.68 per hour, depending on location and experience. Benefits include health insurance, 401(k) matching, and paid time off.
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