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Customer Engagement Manager

2 months ago

Palm Desert, California, United States PetSmart Full time
About Our Store

We are a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are designed to provide a welcoming and engaging environment for pet owners and their pets.

As a key member of our Department Management team, you will play a critical role in ensuring the smooth operation of our stores. Your primary responsibility will be to lead a team of retail and pet care associates in delivering a safe, clean, and fun environment for our pets and pet parents.

About Your Role

As a Customer Engagement Manager, you will be responsible for setting the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You will work closely with your team to create a personalized shopping experience for our customers.

  • Pet Parent Engagement: You will be responsible for building strong relationships with our customers, understanding their needs, and providing exceptional customer service.
  • Associate Leadership: You will lead a team of retail and pet care associates, providing guidance, support, and coaching to ensure they have the skills and knowledge to deliver exceptional customer experiences.
  • Overall Retail Initiatives: You will work closely with our leadership team to develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
About Your Career

We offer a range of opportunities for career growth and development, including:

  • Leadership development programs to help you build your skills and expertise
  • Opportunities to work in different business units, such as our salons or Pets Hotel
  • Challenging projects and initiatives to help you develop your skills and expertise
  • Competitive compensation and benefits packages
The PetSmart Difference

We are a community of pet lovers who are passionate about delivering exceptional customer experiences. We believe in creating a fun and engaging work environment that allows our associates to grow and develop their skills and expertise.

We are committed to providing a safe and inclusive work environment for all our associates, and we offer a range of benefits and programs to support their well-being and career development.