Pet Care Manager

5 days ago


Palm Springs, California, United States PetSmart Full time
About Our Store

PetSmart is a leading pet retailer with a passion for providing exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in ensuring our stores run smoothly and efficiently, while delivering a personalized shopping experience for our pet parents.

About Your Role

As a key member of our Department Management team, you will be responsible for leading a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Your primary focus will be on:

  • Pet Parent Engagement: You will set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores. You will get to know our customers and their pets, creating a personalized shopping experience.
  • Associate Leadership: You will lead a team of passionate associates who are dedicated to providing exceptional customer service. You will help develop their skills and knowledge, ensuring they are equipped to deliver a world-class experience.
  • Overall Retail Initiatives: You will work closely with our store teams to ensure we are meeting our sales and customer satisfaction targets. You will identify opportunities to improve our operations and implement changes to drive business growth.
About Your Career

PetSmart offers a range of opportunities for career growth and development. As a Customer Engagement Manager, you will have the chance to:

  • Gain experience in a different business unit, such as our salons or Pets Hotel
  • Develop your leadership skills as an Assistant Manager or Store Manager
  • Tackle the challenge of a new store opening
  • Transfer to any one of our 1600 stores nationwide
The PetSmart Difference

We're not just a pet store - we're a community of pet lovers who are passionate about making a difference in the lives of pets and their owners. As a Customer Engagement Manager, you will be part of a team that is dedicated to providing exceptional customer experiences and making a positive impact in our communities.

We offer a competitive salary range of $16.86 to $33.68 per hour, depending on location, position, and experience level. We also offer a range of benefits, including health insurance, 401(k) matching, and paid time off.

PetSmart is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.


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