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Front Desk Operations Manager

2 months ago

Breckenridge, Colorado, United States Hyatt Vacation Ownership Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Hyatt Vacation Ownership. As a key member of our front office team, you will be responsible for ensuring exceptional customer service, managing front desk operations, and supervising staff to achieve departmental goals.

Key Responsibilities
  • Manage day-to-day front desk operations, ensuring seamless guest check-in and check-out processes.
  • Supervise and train front desk staff to provide exceptional customer service and meet departmental goals.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and analyze front desk performance metrics to identify areas for improvement.
  • Collaborate with other departments to ensure seamless guest experience.
Requirements
  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related field preferred.
  • 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; no work experience required.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
About Us

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.