Front Desk Administrator

3 days ago


Winter Haven, Florida, United States Florida Partners Full time
Job Title: Front Desk Administrator

We are seeking a highly organized and customer-focused individual to join our team at Florida Partners as a Front Desk Administrator. This role will involve providing exceptional service to patrons, identifying areas of improvement to increase efficiency, and contributing to the overall success of our organization.

Key Responsibilities:

  • Register and assign rooms to guests in a timely and accurate manner
  • Confirm phone and online reservations, ensuring seamless communication with customers
  • Respond to guest needs, requests, and complaints in a professional and empathetic manner
  • Collect payment from departing guests, maintaining accurate records of transactions
  • Maintain up-to-date records of occupied rooms and guests, ensuring efficient room allocation
  • Communicate pertinent guest information to designated departments, facilitating effective collaboration

Requirements:

  • Previous experience in customer service, front desk service, or related fields is highly desirable
  • Able to build rapport with guests, demonstrating excellent interpersonal skills
  • Strong organizational skills, with attention to detail and ability to multitask
  • Excellent written and verbal communication skills, with proficiency in English (Spanish bilingualism is a plus)

Salary Information: The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.


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