Customer Service Representative

1 month ago


Fredericksburg, Virginia, United States Universal Dynamics Inc Full time
Job Summary

We are seeking a highly skilled and experienced Customer Care Specialist to join our team at Universal Dynamics Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle a high volume of customer calls and inquiries in a timely and efficient manner
  • Process parts and warranty orders accurately and efficiently using company-approved software and applications
  • Collaborate with internal business units to resolve customer issues and ensure timely order fulfillment
  • Develop and maintain customer relationships through effective communication and issue resolution
  • Stay up-to-date with company policies and procedures to ensure compliance and quality service
Requirements
  • High school diploma or equivalent required
  • Minimum of 5 years of experience in a customer-facing role, preferably in a manufacturing or parts industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, team-oriented environment

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.



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