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Customer Solutions Representative
2 months ago
BCforward is seeking a highly motivated Customer Solutions Representative to join our team.
Job Summary:
- Validate customer entitlement and log cases for routing or dispatching end-users to proper resources.
- Monitor service events through completion for compliance.
- Manage customer service requests through various access channels.
- Review customer feedback related to entitlement and case management, and analyze statistics on customer access and case management.
- Provide resolution and feedback based on analysis.
- Participate in projects for process or quality improvements.
- Work with escalated customers and recommend actions in post-incident reviews.
- Manage multiple tasks or cases simultaneously with minimal supervision.
Requirements:
- High school education or equivalent.
- Typically requires 3-5 years of general experience or an equivalent combination of experience and college-level education.
Key Skills:
- Superior communication skills, both written and verbal, with experience in customer-facing roles.
- Internal processes and tools knowledge.
- Computer proficiency in solving skills.
- Accuracy in data entry.
- Excellent fluency in the language to be supported.
- Experience in a phone-based remote role.
- Familiarity with computer technology.
- Time management skills.
- Ability to mentor and train new agents.
About BCforward:
BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.
We champion the power of human potential to help companies transform, accelerate, and scale.
Our strong culture and clear values have enabled BCforward to become a market leader and best-in-class place to work.
We are an equal-opportunity employer and welcome applications from diverse candidates.
