Parking Operations Manager

3 days ago


Roswell, Georgia, United States City Of Roswell Full time

**Job Title:** Parking Operations Manager

The City of Roswell is seeking an experienced and highly skilled Parking Operations Manager to oversee the management of all municipal parking facilities. The ideal candidate will have a strong background in operations, customer service, and municipal regulations.

**Estimated Salary:** $65,000 - $80,000 per year

The successful candidate will be responsible for developing and implementing systems to monitor occupancy, turnover, and performance metrics across all parking assets. They will also lead a team of parking attendants, enforcement officers, and administrative staff, conduct training programs focused on customer service, safety, and compliance, and supervise, evaluate, and provide continuous performance feedback to staff.

**Key Responsibilities:*

  • Operations Management:
    • Oversee daily operations of city-owned parking facilities, on-street parking areas, and special event parking.
    • Develop and implement systems to monitor occupancy, turnover, and performance metrics across all parking assets.
    • Coordinate maintenance schedules and ensure facilities meet safety, cleanliness, and accessibility standards.
  • Staff Management and Training:
    • Lead a team of parking attendants, enforcement officers, and administrative staff.
    • Conduct training programs focused on customer service, safety, and compliance.
    • Supervise, evaluate, and provide continuous performance feedback to staff.
  • Policy and Strategy Development:
    • Collaborate with city departments to develop practices that support city mobility, sustainability, and accessibility objectives.
    • Review and recommend updates to parking fee structures, permit regulations, and enforcement policies based on data insights and city goals.
    • Analyze parking data to identify trends, capacity issues, and opportunities for revenue growth or operational efficiency.

Requirements:

  • Bachelor's degree in Business Administration, Urban Planning, Public Administration, or a related field.
  • A minimum of 5 years of experience in parking management, facilities management, or transportation, plus 2 years' experience in a supervisory role.
  • Proficiency in budgeting, financial analysis, and data-driven decision-making.
  • Experience with parking management software and technology solutions is recommended.


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