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Customer Service Representative

2 months ago

Dayton, Ohio, United States Dayton Freight Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dayton Freight. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Service: Assist customers with a variety of inquiries, including freight pickup requests, rate quotes, and shipment tracing.
  • Communication: Respond to customer emails, voicemails, and phone calls in a timely and professional manner.
  • Teamwork: Collaborate with colleagues to efficiently and effectively answer group calls and emails.
  • Process Improvement: Provide feedback on potential process improvements and recommendations to enhance customer requests.
  • Customer Relationship Building: Maintain a friendly, efficient, and professional working relationship with all customers and employees.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Technical Skills: Proficient in Microsoft Office programs and able to learn our company's systems and processes.
  • Customer Service Skills: Experience in a fast-paced environment, with excellent attention to detail and ability to handle a high volume of customer inquiries.
  • Education and Experience: High school diploma or equivalent required, with a minimum of 1-2 years of customer service experience.

Benefits:

  • Competitive Pay: Competitive weekly pay and opportunities for advancement.
  • Benefits Package: Comprehensive benefits package, including health, dental, vision, and 401(k) plan.
  • Work-Life Balance: Paid holidays, vacation, and personal days, as well as a positive and people-centered work environment.