Product Support Specialist
4 days ago
UKG is seeking a highly skilled and experienced Product Support Specialist to join our Global Support team. As a key member of our team, you will be responsible for delivering world-class product support to our valued customers.
Key Responsibilities- Provide exceptional support to customers through timely, accurate, and complete documentation of issues in our case tracking system.
- Develop in-depth product knowledge and expertise for our designated UKG products, including a deep understanding of functionality and architecture.
- Triage and resolve issues effectively by researching, troubleshooting, and identifying the root cause using solid problem-solving skills.
- Collaborate and communicate with internal peers and key stakeholders to progress customer issues, using verbal and written communication.
- Log product deficiencies and work with Engineering to pursue acceptable resolutions.
We are looking for a highly motivated and experienced individual with a strong background in Human Resources, Learning, and/or HRIS processes and/or systems. You should have exceptional written and verbal communication and customer service skills, with the ability to thrive in a fast-paced, highly collaborative team environment.
Preferred qualifications include experience with the UKG Pro Learning product, Learning Management Systems, SQL scripting, and database experience with MS SQL. HCM/WFM Industry certifications are also a plus.
What We OfferUKG offers a comprehensive benefits package, including a short-term incentive and a long-term incentive as part of total compensation. We are an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment.
View the Pay Transparency Nondiscrimination Provision and the E-Verify posters here.
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