Sales Support Specialist
2 weeks ago
We are seeking a highly skilled Inside Sales Support Specialist to join our team at Piusi, a world leader in design and manufacturing of fuel transfer, metering and monitoring equipment.
Key Responsibilities:
- Present and sell company products and services to new and existing customers
- Guide customers through internal and competitor product comparisons to help customers choose the best product solution for each application
- Provide important product specifications to create kits, add accessories and integrate components together
- Resolve customer inquiries and complaints
- Develop accounts by checking customer's buying history; suggesting related and new items; explaining technical features
- Set follow-up appointments to check on quotes and to keep customers aware of latest product developments
- Create sales material to present to customers
- Record correspondence in Salesforce CRM
- Provide backup support for Order Processing and Warranty departments
Requirements:
- Previous experience in inside sales, technical customer service, or other related fields
- Exceptional phone etiquette in English
- Familiarity with CRM platforms
- Ability to build rapport with clients
- Strong technical background in electrical, fluid dynamics or other related fields
- Troubleshooting techniques with emphasis in problem solving and multitasking abilities
Piusi offers a unique opportunity to work for a 70-year-old global OEM with the autonomy and market focus of its ambitious American branch. Our products have many different uses such as monitoring and transferring fuel at trucking companies, refueling of agricultural vehicles, transferring fuels in construction and mining for heavy duty vehicles.
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