Client Experience Manager

3 weeks ago


Baltimore, Maryland, United States Arena Analytics Full time
About the Role

We are seeking a seasoned Client Experience Manager to join our Client Success team at Arena Analytics.

Key Responsibilities:

  • Lead the data ingest process, ensuring that customer data is accurately and efficiently processed into our systems.
  • Analyze customer data to identify trends, patterns, and insights that can improve customer success strategies.
  • Collaborate with the Product and Data Science teams to improve reporting processes.

Requirements:

  • Bachelor's Degree in Business Administration, Information Technology, or related field is preferred. Relevant work experience may be accepted in lieu of a degree.
  • Strong analytical skills with the ability to interpret and manipulate data effectively.
  • Self-motivated multi-tasker with a high sense of urgency, ability to prioritize, and effective problem-solving skills.
  • Excellent and empathetic communication skills, both written and verbal, with a customer-focused approach.

Salary Range: $70,000 - $90,000 per year, depending on experience.



  • Baltimore, Maryland, United States Allied Universal® Full time

    **Job Title:**Senior Client Experience Director**Company Overview:**Allied Universal is a leading security and facility services company in North America that offers rewarding careers with a sense of purpose.In our dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture reflecting our communities and customers we serve.We...


  • Baltimore, Maryland, United States Bank of America Full time

    Job OverviewThis role is responsible for delivering exceptional client experiences, fostering meaningful relationships, and driving business growth. We are seeking a highly motivated individual with excellent communication skills to join our team as a Client Experience Consultant.About the JobThe ideal candidate will have a strong passion for building...


  • Baltimore, Maryland, United States Buttonwood Financial Advisors Full time

    Job DescriptionWe are looking for a highly motivated Client Relationship Manager to manage relationships with existing and prospective clients. As a key member of our team, you will be responsible for building trust and providing exceptional service to our clients.ResponsibilitiesMeet with clients to discuss their financial concerns and objectives.Develop...


  • Baltimore, Maryland, United States PNC Full time

    PNC is a leading financial services provider, dedicated to delivering exceptional experiences for our clients. We are seeking a highly skilled Financial Advisor to join our team in [Location].About the Opportunity:This is an exciting opportunity to join our team of financial planning experts, working closely with clients to create personalized solutions and...


  • Baltimore, Maryland, United States PNC Financial Services Group Full time

    Career Opportunities at PNCPNC Financial Services Group offers a dynamic work environment where talented individuals can grow and thrive. As a Senior Relationship Strategist, you will be responsible for developing and executing strategies to drive business growth, while building strong relationships with clients and colleagues.We are seeking highly motivated...


  • Baltimore, Maryland, United States Buttonwood Financial Advisors Full time

    About the RoleAs a Client Success Manager - Wealth Management at Buttonwood Financial Advisors, you will be responsible for building and maintaining strong relationships with clients to deliver exceptional service and support their financial goals.You will work closely with clients to understand their unique needs, develop customized plans, and provide...


  • Baltimore, Maryland, United States Allied Universal® Full time

    **Job Title:**Client Portfolio Manager Lead**Company Overview:**Allied Universal, a leading security and facility services company in North America, offers rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that reflects our communities and...


  • Baltimore, Maryland, United States Tribute Home Care Full time

    Job OverviewTribute Home Care is seeking a skilled Scheduling Partner to join our team. As a Scheduling Partner, you will play a critical role in matching our Caregivers with clients who require care. This is a unique opportunity to make a real difference in the lives of our clients and their families.Your Key Responsibilities:Collaborate with Client...


  • Baltimore, Maryland, United States APR Full time

    Job Description:The Commercial Lines Account Manager serves as a key member of the APR team, responsible for managing a diverse portfolio of commercial insurance accounts. This individual will provide exceptional service to clients, ensuring their coverage meets their business needs.This role requires a minimum of 5-7 years of experience in commercial lines...


  • Baltimore, Maryland, United States APR Full time

    About the RoleThis is a unique opportunity to join our team at APR as a Commercial Lines Account Manager. We are seeking an experienced professional who can develop and maintain strong relationships with our clients, understand their needs, and provide excellent service to ensure their coverage aligns with their business requirements.Key...


  • Baltimore, Maryland, United States Purecars Full time

    Job SummaryWe are seeking a talented Digital Strategy Manager to join our growing Client Experience team. As a Digital Strategy Manager, you will help build and expand relationships with large enterprise-level clients in our Tier 3 book of business. You will act as a key liaison between the client and PureCars' internal teams, partnering with our Ad...


  • Baltimore, Maryland, United States Vericast Full time

    About Us:Vericast is the financial institution (FI) performance partner, helping banks and credit unions drive growth, improve efficiency, and increase engagement through data, technology, and people. With over 150 years of financial services expertise, we provide advanced analytics, data-driven insights, and integrated solution sets to enable better...


  • Baltimore, Maryland, United States Morrison Healthcare Full time

    About Our CompanyMorrison Healthcare is a division of Compass Group, one of the largest hospitality companies in the world.We offer a comprehensive range of food and nutrition services to over 600 hospitals and healthcare systems across the United States.Our MissionAt Morrison Healthcare, our mission is to provide exceptional patient care and deliver...


  • Baltimore, Maryland, United States iPromo Full time

    Job SummaryWe're seeking an experienced Account Manager to join our team and drive sales growth. In this role, you'll be responsible for managing existing accounts, identifying new business opportunities, and developing strategic solutions to meet customer needs.This is a remote opportunity that offers a competitive salary of $75,000 per year, plus...


  • Baltimore, Maryland, United States Nielsen Full time

    About NielsenWe are a global leader in audience measurement, data and analytics, shaping the future of media. Our comprehensive benefits package includes health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company-provided vehicle for those who qualify, and if eligible, a discretionary incentive/bonus.Job...


  • Baltimore, Maryland, United States Hearst Full time

    Client Partnerships DeveloperWe are seeking a highly motivated and results-driven Client Partnerships Developer to join our team at Hearst Television. In this exciting role, you will work closely with clients to develop and execute strategic partnerships that drive revenue growth and expand our client base.About the PositionThis is a dynamic sales role that...


  • Baltimore, Maryland, United States Healthcare For the Homeless Inc Full time

    About the RoleWe are seeking a highly motivated Client Service Liaison to join our team at Healthcare for the Homeless Inc. The successful candidate will provide exceptional customer service to clients, staff, and visitors, ensuring a smooth experience throughout their visit.This role involves managing confidential information in multiple databases and...


  • Baltimore, Maryland, United States WGK Personal Injury Lawyers Full time

    Job Title: Client Liaison SpecialistWe are seeking a highly skilled Client Liaison Specialist to join our team at WGK Personal Injury Lawyers. As a key member of our team, you will be responsible for providing exceptional client service, managing phone calls, and ensuring the smooth intake process of new cases.Responsibilities:Answer incoming phone calls in...


  • Baltimore, Maryland, United States PRESTIGE HEALTHCARE RESOURCES INC Full time

    Key ResponsibilitiesThe Client Services Liaison will be responsible for providing outreach, case management, counseling, advocacy, and other necessary services to clients residing in PHRI supportive housing. This includes documenting client progress, behavior, incidents, and discussions with the Director of Clinical Services and House Manager Supervisor....


  • Baltimore, Maryland, United States PNC Financial Services Group Full time

    Role DescriptionThis Relationship Manager I - Business Banker role at PNC Financial Services Group is an excellent opportunity for a skilled professional to build strong relationships with clients, drive business growth, and deliver customized financial solutions.ResponsibilitiesDevelop and maintain relationships with existing clients, identifying...