Senior Client Experience Director

5 days ago


Baltimore, Maryland, United States Allied Universal® Full time

**Job Title:**

Senior Client Experience Director

**Company Overview:**

Allied Universal is a leading security and facility services company in North America that offers rewarding careers with a sense of purpose.

In our dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture reflecting our communities and customers we serve.

We provide comprehensive benefits, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more for most full-time positions.

**Salary:** $80,000.00 per year

**Job Description:**

The Senior Client Experience Director leads a business segment in a designated region, enhancing client experiences and building long-term meaningful client relationships.

This role requires engaging with employees who deliver our services in the field, ensuring high-quality, professional, competent, and committed service and an outstanding client and employee experience.

To support success, we provide a comprehensive management onboarding course providing best practices, tools, and guidance.

Responsibilities:
  • Develop and implement strategies to drive growth, improve client satisfaction, and increase revenue.
  • Foster a culture of excellence, promoting a customer-centric approach throughout the organization.
  • Build and maintain strong relationships with key stakeholders, including clients, employees, and partners.
  • Drive process improvements, leveraging data and analytics to inform decision-making.
  • Ensure alignment with company objectives, maintaining a focus on operational efficiency and effectiveness.
  • Mentor and develop team members, empowering them to excel in their roles.

**Required Skills and Qualifications:**

We seek a seasoned leader with a strong track record of delivering results in a fast-paced, dynamic environment.

The ideal candidate possesses a bachelor's degree in business, marketing, or a related field, or equivalent combination of education and experience.

Key qualifications include exceptional communication and interpersonal skills, a proven ability to build and maintain strong relationships, and a demonstrated commitment to customer satisfaction and loyalty.

A current driver's license is required if driving a company vehicle or personal vehicle in the course of conducting business.

**Benefits:**

We offer a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more for most full-time positions.



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