Client Portfolio Manager Lead

4 days ago


Baltimore, Maryland, United States Allied Universal® Full time

**Job Title:**

Client Portfolio Manager Lead

**Company Overview:**

Allied Universal, a leading security and facility services company in North America, offers rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that reflects our communities and customers we serve.

We provide medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more for most full-time positions.

**Salary:** $80,000.00 per year

**Job Description:**

The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees who deliver our services in the field.

The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience.

To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

Responsibilities:
  • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results.
  • Foster teamwork, innovation, agility, client relations, and achieve desired results through leadership skills.
  • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention.
  • Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering.
  • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
  • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
  • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability.
  • Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.
  • Enforce Allied policies as outlined by the handbooks and executive memos.

**Required Skills and Qualifications:**

We seek a candidate with a strong service orientation, excellent interpersonal, leadership, and organizational skills. The ideal candidate must have a minimum of two years of experience in successfully building and developing teams, a minimum of one year of experience driving operational and/or financial metrics while demonstrating strong financial acumen.

The candidate should also possess a bachelor's degree in criminal justice, business, or a related field, or equivalent combination of education and experience.

Additional qualifications include leadership skills that foster teamwork, innovation, agility, client relations, and achieving desired results, as well as results-oriented problem-solving skills that meet client and employee needs while running a profitable business.

A current driver's license is required if driving a company vehicle or personal vehicle in the course of conducting business.

**Benefits:**

We offer medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more for most full-time positions.



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