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Audiovisual Systems Technician

1 month ago

Baltimore, Maryland, United States Avidex Industries LLC Full time

About Avidex Industries LLC

Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence.

Job Summary

We are seeking a highly skilled and experienced Audiovisual (AV) Service Technician - Level 2 to join our dynamic team in the Cary, North Carolina area.

Key Responsibilities

  • Diagnose, troubleshoot, repair, or adjust integrated audiovisual systems systematically and effectively.
  • Configure and troubleshoot video and audio-conferencing systems.
  • Adjust and troubleshoot DSPs and audio systems.
  • Retrieve, load, and troubleshoot control system code.
  • Repair connectors, cables, and other system components.
  • De-install/install system components, devices, and equipment.
  • Provide detailed documentation of system repair status.
  • Follow up on unresolved issues and maintain technical bulletins.
  • Provide client support as a backup Onsite Support Technician when required.
  • Conduct training classes for entry-level AV Service Engineers.
  • Maintain and archive job-related documentation and configuration files.

Requirements

  • Associate degree or equivalent experience; Bachelor's degree preferred.
  • Obtain AVIXA CTS and CompTIA A+ certifications within one year of starting.
  • 4+ years' experience in technical AV/IT or field engineering support.
  • Intermediate computer skills with proficiency in Windows and Apple software.
  • Ability to set up and color balance video displays.
  • Proficiency in loading, testing, and editing control code with remote assistance.
  • Experience with programming languages like Python, HTML, C#Pro, and digital communication protocols.
  • Strong communication, customer service, organizational skills, attention to detail, and ability to meet deadlines.

What We Offer

  • Competitive compensation plan.
  • Health, dental, and vision benefits.
  • 401(k) retirement plan.
  • up to 3 weeks of PTO (accrued), 9 Paid Holidays and 1 Floating Holiday.
  • 8 hours to volunteer on your favorite cause.
  • Opportunities for professional growth and development.
  • Collaborative and innovative work environment.

Avidex is an Equal Opportunity Employer

We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.