Logistics Operations Manager
2 weeks ago
**Job Summary**
BDP International is seeking a highly skilled Logistics Operations Manager to join our team. As a key member of our operations department, you will be responsible for handling key accounts, ensuring proper handling of ocean export and import shipments, and implementing SOPs for smooth handling of shipments.
**Key Responsibilities:**
- Handling key accounts and ensuring prompt and courteous service to agents and end-customers
- Implementing SOPs for smooth handling of shipments as per agent's or client's requirements
- Ensuring timely updating of DSR as per company policy and sending the same to customers and higher-ups in Head office
- Building relationships with overseas agents and clients for FOB selling and nominations
- Supporting the operation team of Ocean Export & Import whenever required
- Handling client grievances and customs-related issues
- Coordinating with CHAs & Transporters, CFS, ICD for smooth operations
- Arranging surveys/inspections/certificates from vendors
- Vendor monitoring and conducting review meetings on a regular basis
- Maintaining vendor outstanding and coordinating with Finance team for on-time payments release to vendors
**Requirements:**
- Prefer at least two (3) years of experience handling import/export trafficking functions with a freight forwarder/broker
- Prefer two (3) to three (4) years of experience in customer service duties
- Must be able to work in a fast-paced environment
- Good communication and organization skills and a strong attention to detail are required
- The ability to work on a team and leadership experience is strongly desired
- Candidate should have the ability to learn various computer programs
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