Customer Service Representative

3 hours ago


Farmingdale, Maine, United States OLDCASTLE APG, INC. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Oldcastle APG, a CRH Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Assist customers with product inquiries, ordering, and order tracking
  • Enter orders into the system for billing and delivery
  • Prepare quotes and coordinate mailings of literature and samples
  • Coordinate delivery schedules with dispatch
  • Build displays and keep merchandise stocked on shelves
  • Retrieve needed information for the credit department
  • Issue credits or debits accurately when applicable
  • Set up new customers for sales force
  • Answer incoming calls and take sales orders from sales representatives and customers by phone and radio
  • Assist walk-in counter customers
  • Receive cash payments and run credit card and check approvals
  • Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
  • Print and distribute e-mailed customer purchase orders
Requirements
  • High school diploma or equivalent
  • At least 1 year of related experience
  • Detailed oriented
  • Good with basic math
  • Skilled in Microsoft Office Suite
  • Good organizational and problem-solving skills
  • Experience with multi-line phone system
  • Attention to detail
  • Pleasant phone personality
  • Ability to multitask
  • Ability to sit for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
  • Bending and some lifting
  • Extensive writing
  • Extensive phone and radio use
  • Tasks can be very repetitive
  • Slight lifting of ship tickets and overnight packages
About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the CRH family.

We operate in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today.



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