Customer Service Representative

5 hours ago


Farmingdale, Maine, United States Ace Global Trading Ltd. Full time
Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Ace Global Trading Ltd. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.Key Responsibilities
  • Manage customer accounts and provide exceptional service to ensure customer satisfaction.
  • Process orders, perform inventory checks, and communicate order status to customers.
  • Obtain quotes for shipping rates and notify customers of order status.
  • Process replacements, exchanges, returns, and warranty requests.
  • Maintain daily checklists of open orders and follow up with customers as needed.
  • Support regional sales representatives and customers in providing product information.
  • Work in QuickBooks to notate customer transactions.
  • Represent company values and adhere to policies under CSR manager.
Requirements
  • Proven experience in customer service.
  • Understanding of order processing and timelines.
  • Ability to learn product information and develop a rapport with customers.
  • Good organization and time management skills, with the ability to multitask and adhere to timelines.
  • Team player with a customer-oriented approach.
  • Excellent communication and people skills.
  • Experience/Proficiency with Microsoft Office and QuickBooks.
About UsAce Global Trading Ltd. has been a leading importer and distributor of fine furniture for over twenty years. With our warehouse and office based in Farmingdale NY, we deliver quality furniture and excellent service to top retail and e-commerce clients across the country. We are committed to providing our customers with exceptional service and support, and we are seeking a dedicated and experienced customer service representative to join our team.

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