Customer Service Representative

1 week ago


West Point, Georgia, United States GLOVIS America, Inc. Full time
Job Title: Customer Service Representative

Join GLOVIS America, Inc. as a Customer Service Representative and be part of a dynamic team that delivers exceptional service to our customers.

Job Summary

We are seeking a highly motivated and detail-oriented individual to coordinate all Customer Service & Support activities and programs. The successful candidate will ensure a safe, healthy, accident-free, and productive work environment for all employees.

Key Responsibilities
  • Process and log yard sorts, including receiving yard sort requests, developing a system for logging requests, and logging sorts onto the computer.
  • Monitor yard sort teams, ensuring proper procedures and team wear, and responding to sort team members as requested.
  • Inspect the truck loading area and yard, reporting any spills or trash to the driver or carrier office, and logging inspection results in the logbook.
  • Monitor and troubleshoot IT problems, including using Veles to place vehicles on hold or release holds as requested.
Requirements
  • High School Diploma/GED
  • Knowledge of VELES system is a plus
  • Valid Driver's License
Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment with low-level noise exposure. Communication with employees and field partners will be primarily conducted via phone and email.



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