Customer Service Representative

1 day ago

West Point, Georgia, United States GLOVIS America, Inc. Full time
About GLOVIS America, Inc.

GLOVIS America, Inc. is a leading third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we have been committed to delivering exceptional service to our customers through our expertise in truck, rail, and ocean vessel transportation. Our goal is to exceed industry standards by providing quality service to our customers and vendors in the automotive, freight forwarding, parts distribution, used car, and fuel industries.

Job Summary

We are seeking a highly skilled Customer Service Representative - Logistics Coordinator to join our team. As a key member of our customer service team, you will be responsible for coordinating all customer service and support activities to ensure a safe, healthy, and productive work environment for all employees.

Responsibilities
  • Process and Log Yard Sorts
    • Receive yard sort requests and develop a system for logging requests, including purpose, lead, start and end times, as well as sort team members.
    • Log sorts onto the computer, including start and end times.
    • Find Veles data as requested by operations and report results via email or spreadsheet.
  • Monitor Yard Sort Teams
    • Visually monitor yard sort teams and quality of work and number of participants.
    • Observe proper procedures and team wear of all sort team members.
    • Ask questions to team lead as needed and respond to sort team members as requested.
  • Inspect Truck Loading Area and Yard
    • Inspect the truck load lanes each hour to ensure cleanliness.
    • Report any spills or trash to the driver or carrier office.
    • Log inspection results in the logbook.
    • Perform light clean up when easily accomplished.
    • Notify Customer Service Manager and Facilities Maintenance of a spill.
    • Close any vehicle doors found open or windows found open.
    • Survey the yard for visitors.
  • Monitor and Troubleshoot IT Problems
    • Monitor phone and email communications.
    • Use Veles to place vehicles on hold or release holds as requested.
  • Other Duties as Assigned
Qualifications
  • Skills
    • Ability to work effectively in group/team settings.
    • Ability to respond to customer queries.
    • Interpersonal and communication skills.
    • Knowledge of MS Office applications, including Excel experience.
    • Knowledge of customer service and support regulations and compliance standards.
    • Excellent written and oral communication skills.
    • Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.
  • Education and Experience
    • High School Diploma/GED.
    • Knowledge of VELES system is a plus.
    • Valid Driver's License.
  • Physical Requirements
    • Ability to sit in front of a desk and/or in front of the computer for long periods.
    • Repetitive use of hand/grasping product, writing, and typing.
    • Lift up to 20 lbs.
    • Carry up to 20 lbs.
    • Stand/walk.
Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Typical office environment with low-level noise exposure.
  • Communication with employees and field partners will be primarily conducted via phone and email.

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