Customer Service Representative

2 months ago


West Point, Georgia, United States GLOVIS America, Inc. Full time
About GLOVIS America, Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. We are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico.

Job Summary

Coordinate all Customer Service & Support activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees.

Responsibilities
  • Process and Log Yard Sorts
    • Receive yard sort requests and develop a system for logging requests, including purpose, lead, start and end times, as well as sort team members.
    • Log sorts onto the computer, including start and end times.
    • Find Veles data as requested by operations and report results via email or spreadsheet.
  • Monitor Yard Sort Teams
    • Visually monitor yard sort teams and quality of work and number of participants.
    • Observe proper procedures and team wear of all sort team members.
    • Ask questions to team lead as needed and respond to sort team members as requested.
  • Inspect Truck Loading Area and Yard
    • Inspect the truck load lanes each hour to ensure cleanliness and report any spills or trash to the driver or carrier office.
    • Log inspection results in a logbook and perform light clean up when easily accomplished.
    • Notify Customer Service Manager and Facilities Maintenance of a spill and close any vehicle doors found open or windows found open.
    • Survey the yard for visitors.
  • Monitor and Troubleshoot IT Problems
    • Monitor phone and email communications and use Veles to place vehicles on hold or release holds as requested.
  • Other Duties as Assigned
Qualifications
  • Ability to work effectively in group/team settings.
  • Ability to respond to customer queries.
  • Interpersonal and communication skills.
  • Knowledge of MS Office applications, including Excel experience.
  • Knowledge of customer service and support regulations and compliance standards.
  • Excellent written and oral communication skills.
  • Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.
Education and Experience
  • High School Diploma/GED.
  • Knowledge of VELES system is a plus.
  • Valid Driver's License.
Physical Requirements
  • Ability to sit in front of a desk and/or in front of the computer for long periods.
  • Repetitive use of hand/grasping product, writing, and typing.
  • Lift up to 20 lbs.
  • Carry up to 20 lbs.
  • Stand/walk.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.



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