Physician Liaison Specialist

2 weeks ago


Bardstown, Kentucky, United States Unavailable Full time
Overview

CHI Saint Joseph Medical Group, now part of CommonSpirit Health, is a leading healthcare provider in central and eastern Kentucky. Our comprehensive network of 88 locations is staffed by 275 providers who deliver high-quality care to patients. We offer a range of primary care services, including family, internal, geriatric, and pediatric medicine, as well as several specialties tailored to meet the unique needs of our patients.

Responsibilities

Key Job Responsibilities:

  1. Provide level 1 and 2 support for day-to-day production issues, maintaining accurate documentation in tracking systems while adhering to prescribed escalation and change control procedures.
  2. Round daily to anticipate, understand, and respond to provider needs, working with providers on adoption and optimization of IT applications, escalating issues as necessary to the Service Desk and/or Supervisor.
  3. Communicate issues and concerns in a clear, concise, and timely manner to appropriate parties, developing and maintaining professional relationships with providers.
  4. Provide primary support to physicians and, at times, support to super user groups/clinics, evaluating IT application updates and revisions, and cascading information to providers.
  5. Assist with performing application changes as trained and applicable, promoting the use of information technology with physicians and providing communication between physicians and IT.
  6. Proactively identify and evaluate provider needs related to IT and IT resources, providing one-on-one training and ongoing system optimization training.
  7. Ensure physician devices (hardware) and applications are functioning properly, supporting standardization of documentation and the integration of applicable standards and practices.
  8. Collaborate with other ITS support staff to enhance physician satisfaction and facilitate the adoption of IT systems, working as a physician advocate with IT and site leadership.
  9. May require on-call and occasional weekend responsibilities, collaborating with the Clinical Informatics team to ensure continuity in EHR clinical workflows.
Qualifications

Required Education: Bachelor's Degree in a related field or equivalent combination of education and experience.

Required Minimum Knowledge, Skills, and Abilities: 2+ years' experience with computer information systems, providing support to users or equivalent experience as a business analyst or super user, knowledge of systems and application support, and knowledge of ITIL environments.

Preferred Qualifications: Healthcare experience preferred, not required.



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