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IT Infrastructure Specialist
4 weeks ago
As an IT Services Technician at TEKsystems, you will play a critical role in delivering a high-quality technology experience for our lawyers, staff, practice groups, and clients. This position serves as an extension to the Infrastructure, Applications, and Service Management IT teams, providing local technical knowledge, troubleshooting, and systems support.
Key Responsibilities:
* Supports the IT Regional Manager to uphold the local IT experience, delivering a service that is both responsive to identified incidents and proactive in continuously improving technology solutions.
* Serves as an extension of the IT Help Desk, leading L1 / L2 support at a local level for regional staff and providing continuity in escalation support with other IT service and solution teams.
* Leads the response for IT service and support calls in regional offices, providing technical support for local staff.
* Diagnoses and resolves technology problems reported by end-users in a timely manner.
* Manages the lifecycle of regional technology, both for end-users as well as the offices and facilities.
* Configures and deploys end-user and office devices, including but not limited to laptops, printers, and handheld devices as an extension of the centralized Desktop Services team.
* Participates in identifying and supporting delivery of proactive maintenance and upgrades appliances and systems in partnership with IT solution owners.
* Performs miscellaneous technical support tasks and special technical projects as assigned by the Regional IT Manager.
* Supports the technology-related needs of Facility upgrade projects.
* Leads the identification of continuous improvement opportunities for tiered support services in coordination with Regional Management and centralized IT teams.
* Supports the measurement and reporting of services to evaluate effectiveness and demonstrate value to the company.
Requirements:
* Expert-level technical knowledge and experience in IT support and management.
* Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
* Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
* Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
* Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
