IT Systems Administrator

1 week ago

Minneapolis, Minnesota, United States ARCH Global Precision company Full time
Job Summary:

This is a challenging role that requires a skilled IT professional to manage and maintain the company's data and network infrastructure. The successful candidate will work closely with management to develop technology solutions that align with the company's goals.

Key Responsibilities:

• Supports and maintains the company's data and network infrastructure.
• Manages daily operational requirements, including patches and upgrades, and provides support as needed.
• Resolves tickets submitted by end users to the help desk ticketing system, triages incoming tickets, and communicates with end users about ticket status and resolution timing.
• Manages Active Directory, including users, security groups, and distribution groups, and creates file shares and sets permissions.
• Supports the migration of domain controllers and file/print servers from old hardware to new hardware infrastructure, including security and permissions requirements.
• Provides on-call support for remote troubleshooting during off-hours in case of emergencies.
• Installs, configures, and tests software packages, provides user support, conducts user software and hardware training, and works with staff to formulate technology solutions.
• Evaluates requests for hardware and software, researches and recommends solutions that are compatible with the company's architecture, infrastructure, and resource constraints.
• Leads the maintenance of workstations and other computers, handling day-to-day user support issues and resolving open help desk tickets.
• Monitors and manages system resources, disk usage, and backup systems.
• Develops and maintains department documentation and action plans, including policies and procedures, and disaster recovery preparedness.
• Supports file restoration of user information from Shadow copy or from backups.
• Troubleshoots and diagnoses system and hardware, software, and communication problems, and corrects identified problems.
• Establishes and maintains system documentation and logs.
• Maintains inventory and serial numbers.
• Works with System Admin 1 and Help Desk technicians to answer and resolve tickets effectively and efficiently.
• Manages assigned projects or project tasks related to IT hardware, software, and services, and supports timelines for completion.

Requirements:

• Working knowledge of Microsoft Windows-based operating systems, including Windows 7, 10, 11, and Windows Server versions.
• In-depth knowledge of planning, implementing, and maintaining a MS Windows server environment, including Active Directory management, file management, print server management, and maintaining these environments.
• Working knowledge of cybersecurity best practices.
• Experience using a helpdesk ticket support system.
• Ability to handle confidential information.
• Strong verbal, communication, and computer skills.
• Strong analytical and problem-solving skills, with good experimental and documentation habits.
• Strong multitasking skills, with the ability to work in a highly dynamic and growing environment.
• Team player, collaborative, and able to work with and through others.
• Detail-oriented, with a high level of emphasis on accuracy and completeness.

Education and Experience:

• Bachelor's degree from a four-year college or university, or equivalent in accumulated work experience.
• Demonstrated competency in computer application programming and systems analysis experience.

Physical Demands:

• Light to moderate physical exertion required.
• Lifting/carrying maximum lbs: 50.
• Frequent lbs: 1.

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