Customer Service Representative

6 days ago

Tipton, Indiana, United States Community Health Network Full time

About the Role

The Patient Access Representative will serve as the first point of contact when visitors enter our facilities and is responsible for all aspects of customer service. This position will be responsible for checking in and out, appointment scheduling, registration, verifying demographics, insurance verification, telephone coverage, data entry, authorizations, pre-registration, new patient referrals, point of service collections and other duties as assigned.

Key Responsibilities

  • Provide exceptional customer service to patients, families, and visitors.
  • Manage patient flow and ensure a smooth registration process.
  • Verify patient demographics and insurance information.
  • Process payments and handle point of service collections.
  • Assist with appointment scheduling and pre-registration.
  • Perform data entry and maintain accurate records.
  • Communicate effectively with patients, families, and healthcare teams.

Requirements

  • Two years of experience in customer service or healthcare office setting preferred.
  • High School Diploma or GED required.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Ability to multi-task, have attention to detail, strong organization skills, and a team player.
  • Excellent critical thinking skills.
  • Proficient in data entry with multiple software applications.
  • Knowledge of Microsoft Office suite of products.

About Community Health Network

At Community Health Network, we build teams that deliver exceptional care through empathy, communication, and collaboration. We consider ALL an integral part of the exceptional patient experience. We pride ourselves on not having employees but caregivers. Join our community as we make a difference in the lives of our patients and families.

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