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Eligibility Specialist Team Lead

2 months ago

Tipton, Indiana, United States DFR llc Full time

Position Overview:

This role is integral to the operations of DFR LLC, focusing on guiding and supporting a team of Eligibility Specialists. The selected candidate will play a pivotal role in ensuring that Indiana residents receive the assistance they need while also mentoring team members in their professional development.

Key Responsibilities:

  • Provide mentorship and guidance to Eligibility Specialists.
  • Conduct regular visits to various DFR offices as required.
  • Support and coach all team members in their daily responsibilities.
  • Ensure adherence to policies and procedures as directed by management.
  • Implement and communicate procedural updates from leadership.
  • Prepare and submit reports detailing activities and support provided to the team.
  • Facilitate ongoing training and development for Eligibility Specialists.
  • Assist in case reviews and provide constructive feedback.
  • Support quality assurance initiatives through coaching.
  • Offer production support as necessary.

Qualifications:

  • Experience as an Eligibility Specialist is essential.
  • Strong organizational and analytical skills.
  • Ability to provide clear, concise direction to team members.
  • Demonstrated leadership capabilities.
  • Patience and understanding when working with diverse individuals.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Self-motivated and capable of working independently.
  • Background in customer service is preferred.
  • A Bachelor’s or Associate’s degree in Counseling or Social Services is desirable, though a High School Diploma or GED is required.
  • A minimum of two years of relevant experience is preferred.

Impact:

This position offers the opportunity to make a significant difference in the community by supporting the work of Eligibility Specialists. Continuous training will be provided to ensure success in this role.

Physical Requirements:

  • Frequent sitting and handling of objects.
  • Occasional standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
  • Ability to see information in print and/or electronically.

DFR LLC is an equal opportunity employer dedicated to fostering a diverse workforce and maintaining an inclusive culture. We do not discriminate based on disability, veteran status, or any other protected status. We encourage applications from individuals with disabilities, veterans, and military families.