Customer Solutions Analyst II

2 weeks ago


Kansas City, Missouri, United States Oracle Full time
Job Overview

As a vital member of the Support team, your primary objective is to provide exceptional post-sales assistance and solutions to our esteemed Oracle clientele while championing their needs.

Key Responsibilities

In the role of Support Technical Analyst II, you will serve as the technical liaison for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve issues related to the installation, recommended upkeep, and utilization of Oracle products.

Your main responsibility will be to assist customers reaching out to the Oracle Solution Center, ensuring a high level of customer satisfaction while adhering to established guidelines, primarily through electronic communication.

You will operate with general guidance from senior support personnel and management, and in certain instances, may work autonomously. Solutions may require time to develop through research, collaboration, or problem replication.

Minimum Qualifications

Specific customer-facing roles may necessitate compliance with applicable requirements, such as immunization and occupational health mandates.

Compensation and Benefits

US:
Salary Range:
from $20.19 to $54.13 per hour; from $42,000 to $112,600 annually. Eligibility for equity may apply.

Oracle maintains extensive salary ranges for its positions to account for variations in knowledge, skills, experience, market conditions, and locations, reflecting Oracle's diverse products, industries, and business lines.

Benefits include:

  • Medical, dental, and vision insurance, including expert medical opinions
  • Short-term and long-term disability coverage
  • Life insurance and AD&D
  • Supplemental life insurance options
  • Flexible Spending Accounts for healthcare and dependent care
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match

Paid Time Off:
Flexible vacation is available to all eligible employees in salaried positions. Accrued vacation is provided to other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years and 18 days annually thereafter. Vacation accrual is prorated for those working between 20 and 34 hours per week.

Additional benefits include:

  • 11 paid holidays
  • Paid sick leave: 72 hours upon hire, refreshing each calendar year
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal services
  • Voluntary benefits including auto, homeowner, and pet insurance
About Oracle

As a global leader in cloud solutions, Oracle leverages cutting-edge technology to address contemporary challenges. We believe that true innovation stems from diverse perspectives and a variety of abilities and backgrounds.

We are dedicated to fostering an inclusive workforce that values diverse insights and perspectives. Our partnerships with industry leaders across various sectors enable us to thrive in a constantly evolving landscape.

Oracle careers offer global opportunities where work-life balance is prioritized. We provide a competitive suite of employee benefits designed with equity and consistency in mind, putting our people first with flexible medical, life insurance, and retirement options.

We are committed to including individuals with disabilities at all stages of the employment process.



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