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Support Solutions Analyst

2 months ago

Kansas City, Missouri, United States Oracle Full time

Role Overview:
As a vital member of the Support division, your primary responsibility will be to provide exceptional post-sales assistance and tailored solutions to our esteemed Oracle clientele.

Key Responsibilities:
This role entails addressing non-technical customer inquiries that arise after the sale, ensuring that each customer feels valued and understood. Your expertise will be crucial in:

  • Resolving customer queries efficiently and effectively.
  • Acting as a liaison between the customer and the technical teams.
  • Advocating for customer needs within the organization.

Desired Skills:
We are looking for individuals who possess strong analytical skills, a customer-centric mindset, and the ability to communicate complex information clearly.