Senior Manager Convention Sales

4 weeks ago

Cleveland, Ohio, United States Destination Cleveland Full time
Job Title: Senior Manager Convention Sales

Destination Cleveland is seeking a highly motivated and experienced Senior Manager Convention Sales to join our Sales team. As a key member of our team, you will be responsible for promoting and selling Cleveland as a convention and event destination, driving economic impact and stimulating community vitality.

Key Responsibilities:
  • Develop and implement a proactive sales strategy to secure convention and event business for Destination Cleveland.
  • Manage complex and large-scale bookings from beginning to end, including generating leads, sending to convention center and hotel community, and transitioning to Convention Services.
  • Meet established goals for monthly, quarterly, and annual quotas.
  • Attend tradeshows, sales missions, networking meetings, and local meetings to solicit convention business.
  • Act as a strategic thought leader, managing the sales process for each business opportunity and actively communicating with community stakeholders.
  • Proactively identify elevated potential and current business to partner with Marketing for proposals, presentations, and site visits.
  • Make personal presentations to boards of directors, meeting planners, key decision makers, local contacts, convention delegates, and/or site selection committees as needed to secure leads and/or book business.
  • Coordinate all aspects of bid, including proposals, maximizing resources, incorporating market-specific facts, and incorporating creativity to give Cleveland the competitive edge.
  • Maintain a thorough working knowledge of intra-city facilities, attractions, and services available in the area to customers and act as liaison for the customer.
  • Coordinate and conduct site inspections in Cleveland, showcasing facilities and attractions, partnering with Services & Marketing for elevated meetings.
  • Assist with the development of and participation in FAMs by securing qualified customers.
  • Maintain existing and past account relationships through proactive outreach to maintained book of business to rebook business.
  • Document exemplary information into CRM and manage database through ongoing audits.
  • Partner with Convention Services to ensure smooth transition of booked business.
  • Represent Destination Cleveland at events and assigned industry groups to generate interest in Cleveland or to pre-promote for booked events.
  • Maintain high visibility for Destination Cleveland through professional and trade association memberships.
  • Maintain familiarity with competing areas and issues that impact Destination Cleveland's ability to market Cleveland effectively.
  • Work within the department's established SOPs related to convention sales.
  • Adhere to the manager title level competency as designated by the organization.
  • Perform other duties as assigned by Director of Sales, VP of Sales, and Chief Sales Officer.
Requirements:
  • Bachelor's degree and 4+ years sales account experience or 8+ years equivalent relevant work experience.
  • Ability to hunt to find new business with a proven track record.
  • Ability to cultivate new markets and generate leads, interest, and demand for Cleveland.
  • Expert-level relationship building and management experience and skills.
  • Proficient knowledge of computer systems and sales-related software applications, specifically Microsoft Office PowerPoint, Excel, and Word.
  • Excellent written and verbal communication skills, including the ability to present in front of small and large groups.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
  • Must be flexible, resourceful, and possess a keen ability to find solutions to book business into Cleveland.
  • Strong organization skills.
  • Strong team player with ability to work independently.
  • Familiarity with the Cleveland region.
  • Ability to work flexible hours, including some evenings, weekend, and holidays.
  • Approximately 10% travel, including by air.
  • Maintains a professional image and manner with customers.
Physical Demands:
  • Viewing computer monitors.
  • Frequent talking and/or listening.
  • Regular sitting.
  • Standing for community functions, presentations, trade shows, etc.
  • Traveling to other locations to represent Destination Cleveland and Cleveland as a destination.
  • Ability to lift up to 25 pounds.
Work Environment:

Office environment; moderate noise. Offsite visits/appointments required. 3 days onsite min.

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