Housing Navigator Position
2 weeks ago
LA Family Housing Corp. is seeking a skilled Housing Navigator to join our team. As a Housing Navigator, you will be responsible for providing direct assistance and support to participants experiencing a housing crisis and homelessness through clinical engagement and intensive case management services.
Key Responsibilities:
- Conduct regular in-person meetings with participants to develop and implement housing plans and budgets
- Discuss housing plan barriers and links participants to appropriate resources
- Provide field-based and street-based services
- Assist with crisis intervention and de-escalation of participants as needed
- Facilitate access to services needed to support housing readiness and reduce impact of barriers
- Strategize and present housing leads to participants that include listings from LAFH, housing authority, internet, and internal database of landlords/management firms/owners
- Provide psychoeducation to participants on how to complete housing applications, searches, and tenant rights and responsibilities
- Engage and assist program participants with applying for permanent subsidy or low-income housing assistance programs
- Transport participants as needed to housing viewing appointments, move-ins, housing authority appointments, and specific visits to relevant social service agencies that will support with meeting housing plan goals
- Prioritize and follow-ups with each participant as needed to ensure they are making progress towards their permanent housing goals
- Ensure a 'warm' hand-off and transition to the housing stabilizer to provide ongoing in-home case management services
Requirements:
- Demonstrated knowledge of issues facing program participants (e.g. health, substance abuse, mental health, domestic abuse, trauma, immigration, legal)
- Ability to demonstrate empathy and a non-judgmental attitude when engaging with persons experiencing homelessness
- Possess a high level of tolerance and understanding for individuals who present for services with mental health and physical health needs
- Must be flexible and demonstrate ability to adapt and thrive in fast-paced and challenging environments
- Comfort with facilitating housing search skills including housing location, filling out housing applications, and the lease-up process
- Customer Services skills
- Conflict resolution skills
- Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
- Must be able to perform electronic data entry
- Strong written and verbal communication skills
- Demonstrated ability to prioritize roles, tasks, and deliverables
- Effective time management skills
- Strong advocacy skills
- Ability to work in a team and independently
- Ability to meet identified administrative deadlines and program deliverables
- Creative problem-solving skills
- Maintain and execute confidential information according to HIPAA standards
- Bilingual: Spanish/English preferred, but not required
- Obtain and maintain CPR/First Aid Certification
- Ability to pass post-offer Tuberculosis (TB) clearances
- Travel is a regular duty for this position and is required 60% of the time
- Use of a personal vehicle to travel between worksites and other locations is required
- Must have and maintain a valid California Driver's License and auto insurance in good standing
- Ability to work a 9/80 work schedule
What We Offer:
- Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more
Equal Employment Opportunity:
LA Family Housing Corp. is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
Physical Demands, Environmental Conditions, Equipment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department.
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