Patient Access Coordinator

3 weeks ago


Schertz, Texas, United States Emerus Full time
About Us

Emerus is a leader in small-format hospitals, partnering with respected health systems to provide high-quality care in the neighborhoods we serve.

Job Overview

The Patient Access Specialist plays a critical role in facilitating patient tracking and billing by obtaining and verifying accurate demographic information, securing financial responsibility, and collecting out-of-pocket payments.

Key Responsibilities
  • Maintain compliance with regulatory requirements, including EMTALA, DNV, and HIPAA.
  • Provide exceptional customer service, understanding customer needs and building quality relationships.
  • Answer phone calls professionally, record messages, and communicate with medical staff.
  • Obtain and verify signatures on required forms and consents.
  • Enter complete and accurate demographic information to facilitate smooth processing through the revenue cycle.
  • Verify insurance benefits and confirm correct payor and plan information.
  • Obtain insurance authorizations as required by individual plans.
  • Maximize collection efficiency and accuracy by pursuing collections at the time of service.
  • Scan registration and clinical documentation into the system and maintain medical records.
  • Assist with patient transfers and respond to medical record requests.
  • Maintain a clean working environment and perform additional duties as assigned.
Requirements
  • High School Diploma or GED required.
  • 1 year of patient registration and insurance verification experience in a healthcare setting, with 2 years preferred.
  • Emergency Department registration experience is strongly preferred.
  • Knowledge of various insurance plans and payors is required.
  • Basic understanding of medical terminology and excellent customer service skills are essential.
  • Working knowledge of MS Office is strongly preferred.

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