Customer Service Representative
6 hours ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Brightree. As a key member of our Resupply team, you will be responsible for providing exceptional customer service to patients requiring resupply of sleep therapy products.
Key Responsibilities- Initiate and receive calls to/from patients requiring resupply of sleep therapy products and collect information needed to complete an order
- Provide patient education regarding usage of in-home equipment
- Understand the unique requirements of patients and provide appropriate direction into a daily work list and documents results of calls
- Complete sales orders with accuracy and speed
- High school education required. Associates Degree and/or college coursework preferred
- Two years of call center experience or equivalent
- Prior remote experience highly preferred
- Quiet work-at-home environment free of interruption and distraction
- Must be a self-starter who can troubleshoot challenges on the fly
- Must have high speed internet wired via ethernet connection, no Wi-Fi, satellite or hotspot
- Strong communication skills on the telephone
- Preferred experience working on a call center dialer
- Excellent written communication skills
- Ability to multi-task in a fast-paced environment
- Ability to work independently
- Bilingual Spanish speaking is a plus
Brightree is a leading provider of cloud-based software solutions for the home healthcare industry. We are committed to delivering exceptional customer service and support to our patients and customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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