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Customer Experience Ambassador

2 months ago

Rockford, Illinois, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation and ask open-ended questions to learn about customers' project needs.
  • Sales and Service: Process customer transactions efficiently and professionally. Utilize product knowledge to drive sales and suggest services to customers.
  • Team Leadership: Assist the Store Management team in leading the store team members. Observe, coach, and delegate tasks to ensure the team is working effectively.
  • Operational Duties: Assist with opening and closing the store, ensuring store compliance, and performing operational duties as needed.
Requirements
  • High School Diploma or equivalent
  • 1+ years of supervisory experience in a customer-centric environment
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
What We Offer
  • Competitive hourly rate
  • Opportunities for career growth and advancement
  • Benefits package, including medical, dental, and vision insurance
  • Tuition reimbursement and team member discount