Retail Sales Associate

3 days ago

Rockford, Illinois, United States Sunnyside Full time
Job Summary

The Wellness Advisor of Sunnyside will be responsible for advising customers in selecting the proper cannabis products for their needs and acting as an ambassador of the company's mission to normalize, professionalize, and revolutionize cannabis. You will use your customer service, product knowledge, and adherence to state compliance regulations to ensure a best-in-class experience.

Key Responsibilities
  • Greet customers and ensure a welcoming and reassuring environment.
  • Build customer relationships by asking questions and listening attentively to customer needs.
  • Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
  • Apply effective selling and cross-selling techniques to build baskets.
  • Verify proper documentation and ID for customers.
  • Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
  • Label and package customer orders.
  • Perform accurate cash handling in the company's Point of Sale system, following Standard Operating Procedures (SOPs).
  • Maintain accurate records of all dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulatory agency and company standards.
  • Perform routine inventory counts of all products.
  • Ensure product stock is organized and meets compliance regulations.
  • Assist managers with organizing sales floor merchandise and product displays.
  • Ensure security measures and safety compliance in the store, according to company SOPs.
  • Assist in keeping the store an organized and clean environment for customers and team.
  • Escalate any employee or customer issues to management.
Requirements
  • High School Diploma or equivalent.
  • Minimum 1 year experience in customer service; retail or hospitality experience preferred.
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays.
  • Excellent customer service skills and ability to engage with customers.
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
  • Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance).
About Sunnyside

Sunnyside is a welcoming and judgement-free place to shop for anyone at any point on their cannabis journey. We value flexibility, teamwork, and customer satisfaction. As a Wellness Advisor, you will have the opportunity to learn fundamental cannabis product knowledge and industry compliance standards, navigate different customer interactions and circumstances, and experience a dynamic role that combines problem-solving, inventory management, and customer service.

We are an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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