Market Financial Center Manager

4 weeks ago

Seattle, Washington, United States Bank of America Full time
Job Title: Market Financial Center Manager

At Bank of America, we are committed to creating a workplace that is inclusive, diverse, and empowering for all employees. As a Market Financial Center Manager, you will play a critical role in driving operational excellence and fostering a client-centric culture within our financial centers.

Key Responsibilities:
  • Manage client traffic and engage with clients to foster retention and growth
  • Drive business results through formalized management routines and coaching
  • Create a world-class client experience environment
  • Manage market-level initiatives prescribed by market leaders
  • Drive operational excellence and ensure all aspects of the financial center run effectively and cohesively
Requirements:
  • 1+ years of leadership experience with a proven track record of coaching, training, and motivating diverse work teams
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
  • Proven record of balancing risk and making sound decisions while achieving business goals
  • Strong interpersonal skills, including the ability to engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
  • Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results
  • Strong communication skills, including verbal, non-verbal, written, and presentation skills, as well as active listening skills
  • Proficiency in computer skills and professional programs, such as Microsoft Office
  • Availability to work weekends and/or extended hours as required to run the business
  • Must be able to travel to any financial center within the defined market
Desired Qualifications:
  • 1+ years of management experience, including hiring, coaching, and developing direct reports
  • Experience in the consumer banking/financial services, mortgage, retail, or hospitality industries
  • Bachelor's Degree in a related field
  • Bilingual (fluent verbal and written)

Bank of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and empowering for all employees. If you are passionate about delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity.

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