Residential Operations Manager
5 days ago
About the Position:
We are seeking a highly skilled and experienced Property Manager to join our team at 11 Residential. As a Property Manager, you will be responsible for overseeing the day-to-day operations and management of a designated community, ensuring exceptional service delivery, resident satisfaction, and overall operational efficiency.
Key Responsibilities:
- Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches.
- Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work.
- Review and approve lease applications, ensuring compliance with company policies and standards.
- Stay informed about current market conditions and competition to optimize property performance.
- Increase revenue while managing controllable expenses, including revenue collections and delinquency control.
- Provide exceptional customer service to residents, promptly addressing any issues or concerns.
- Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards.
- Manage positive relationships with vendors and negotiate contracts.
- Coordinate resident activities and communication, including monthly newsletters and community events.
- Prepare and deliver financial and marketing reports to stakeholders in a timely manner.
- Manage the property budget and adhere to budgetary guidelines and purchasing protocols.
- Conduct regular property inspections to maintain curb appeal and address maintenance needs.
- Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations.
- Assist other properties, if needed, to support overall operational goals.
- Fulfill any other duties as assigned by management based on business needs.
Compensation: The base compensation range for this position is $68,000 to $70,000, with opportunities for performance-driven bonuses.
Requirements:
- 3+ years of experience in managing multifamily properties.
- Being bilingual in English and Spanish is an advantage.
- Proficiency in using Yardi Property Management Software.
- Familiarity with Fair Housing laws is essential.
- Proficient in Microsoft Office and other property management software.
- High school diploma or equivalent (GED).
- Valid driver's license.
- Possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
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