Residential Operations Manager

5 days ago


Wenatchee, Washington, United States 11 Residential Full time

About the Position:

We are seeking a highly skilled and experienced Property Manager to join our team at 11 Residential. As a Property Manager, you will be responsible for overseeing the day-to-day operations and management of a designated community, ensuring exceptional service delivery, resident satisfaction, and overall operational efficiency.

Key Responsibilities:

  • Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches.
  • Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work.
  • Review and approve lease applications, ensuring compliance with company policies and standards.
  • Stay informed about current market conditions and competition to optimize property performance.
  • Increase revenue while managing controllable expenses, including revenue collections and delinquency control.
  • Provide exceptional customer service to residents, promptly addressing any issues or concerns.
  • Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards.
  • Manage positive relationships with vendors and negotiate contracts.
  • Coordinate resident activities and communication, including monthly newsletters and community events.
  • Prepare and deliver financial and marketing reports to stakeholders in a timely manner.
  • Manage the property budget and adhere to budgetary guidelines and purchasing protocols.
  • Conduct regular property inspections to maintain curb appeal and address maintenance needs.
  • Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations.
  • Assist other properties, if needed, to support overall operational goals.
  • Fulfill any other duties as assigned by management based on business needs.

Compensation: The base compensation range for this position is $68,000 to $70,000, with opportunities for performance-driven bonuses.

Requirements:

  • 3+ years of experience in managing multifamily properties.
  • Being bilingual in English and Spanish is an advantage.
  • Proficiency in using Yardi Property Management Software.
  • Familiarity with Fair Housing laws is essential.
  • Proficient in Microsoft Office and other property management software.
  • High school diploma or equivalent (GED).
  • Valid driver's license.
  • Possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.


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