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E-Commerce Specialist

2 months ago

Glen Allen, Virginia, United States ChemTreat Full time
About the Role

We are seeking a highly skilled E-Commerce & New Account Specialist to join our team at ChemTreat, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers through a high volume of complex electronic requests.

Key Responsibilities
  • Process and confirm customer Purchase Orders (PO) through various methods of receipt, including email, fax, EDI, customer e-commerce websites, and mail.
  • Support the sales force to resolve complex situations and problem-solve delivery issues.
  • Create new accounts in our system and maintain customer e-commerce websites to pull and confirm customer orders.
  • Review customer Purchase Orders (PO) for order entry and accurately place text-based, customer PO, and email chain orders.
  • Read and decipher notes in order entry and follow the escalation procedure for outstanding tasks.
Additional Responsibilities
  • Provide phone support as a backup member of our phone support team.
  • Develop and share best practices with the team and understand and adapt to changes in processes and procedures.
Requirements
  • Associate's Degree or Bachelor's Degree preferred.
  • 2-3 years of business and/or customer contact center experience preferred.
  • Spanish or French verbal and written skills a plus, but not required.
What We Offer
  • A comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
  • A competitive salary range of $24.04 USD per hour.