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Principal Operations Production Coordinator

1 month ago

Richmond, Virginia, United States Capital One Full time
Job Summary

We are seeking a highly skilled Principal Operations Production Coordinator to join our Commercial Bank's Treasury Management Fulfillment organization. As a key member of our team, you will be responsible for the daily execution of activities supporting the Escrow Services team.

Key Responsibilities:
  • Execute daily production tasks, leveraging departmental procedures, while meeting all internal and external service level agreements.
  • Cross train on multiple functions to support various Treasury Management products and services.
  • Partner with management to identify potential process improvements or opportunities to enhance our overall risk environment.
  • Contribute in project settings, as needed.
  • Partner with other teams to research and resolve any customer impacting issues.
  • Troubleshoot issues, implement resolutions, and provide a great customer experience.
Requirements:
  • High School Diploma, GED, or equivalent certification.
  • At least 1 year of banking experience in back office operations.
  • At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs).
Preferred Qualifications:
  • Bachelor's Degree or Military experience.
  • 2+ years of banking experience in a back office operations.
  • 1+ year of Commercial Banking experience.
  • 2+ years of customer service experience.
  • 2+ years of experience with Salesforce.
Work from Home Requirements:
  • A secure home office environment that is free from background noise and distractions.
  • A reliable private internet connection that is not supplied via cellular data or hotspot.
  • A private network that is password protected where you have ownership or line of sight to every device on the network.
  • Internet service must be provided by Cable or fiber Internet Service Providers.
Capital One is an Equal Opportunity Employer:

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.