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Data Center Operations Manager

1 month ago

Moses Lake, Washington, United States Amazon Full time
About the Role

We are seeking a highly skilled Data Center Manager to join our expanding Infrastructure Operations team at Amazon Web Services (AWS). As a Data Center Manager, you will play a critical role in ensuring the overall availability and reliability of our data center operations.

Key Responsibilities
  • Prioritize and assign trouble tickets to data center technicians and operators
  • Routinely review ticket queue for large events and address accordingly
  • Coordinate change management resources
  • Guide, train and educate data staff on the best practices related to all service owner issues
  • Manage and deliver mid-size projects
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • Manage a diverse team of data technicians with varying skills
  • Provide weekly report to the data center manager
  • Maintain the on-call schedule coordinating absence and vacations
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Host weekly staff meetings
  • Write and deliver performance reviews for staff
About the Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer

We value diverse experiences and work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications
  • A bachelor's degree or equivalent combination of education and experience
  • 2+ years of experience managing people in a technical environment
  • 3+ years of networking experience and knowledge of cabling best practices
  • 3+ years of experience with hardware architectures and troubleshooting experience
  • 3+ years of experience with system management tools and client/server environments
Preferred Qualifications
  • Data Center experience
  • Technical writing experience
  • Project management experience
  • Meets/exceeds Amazon's leadership principles requirements for this role
  • Meets/exceeds Amazon's functional/technical depth and complexity for this role
Compensation

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $216,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.